As both of our time is valuable, all services scheduled online, as well as all first time clients must pay a 50% for their appointment. All clients that honor our cancellation policy will receive a refund of their deposit.
We require a 24 hour notice to any changes or cancellation of appointments. If under 24 hours notice is given, full price of your service will be charged to your credit card for regular clients. The 50% deposit will be kept for first time clients. Exceptions are made in some circumstances. All "no call, no show" appointments will be charged full rate, regardless of reason. If you have a massage package, one will be deducted from your series. Out of consideration for other clients, if you are more than ten minutes late for your appointment, your session time will be adjusted accordingly.
Our online booking system does not allow us to specify settings. If you have a gift certificate from our office, or online gift certificate and you do not want to pay the deposit you MUST call us at 860-861-8978 or email at [email protected] and let us know you will be paying with a gift certificate. We'll be happy to get you scheduled!
All products, packages, and services are non-refundable. The only exception to this is unopened products. If you bought a series of sessions and are no longer able to use them, you may "gift" your sessions to someone who you think will enjoy them!
If this is your first massage, we're so excited! We know you'll love it! Prior to your session, you will have a brief health history form to fill out, which will be sent to you via email. Please take the time to fill this out prior to your appointment. Wear loose, comfortable clothing to your appointment, and be sure not to come on too empty/ full of a stomach.
The beauty of massage therapy is that there is no "one size fits all!" It's custom tailored for you. Your therapist will carefully go over your health history and concerns to determine what's best for you. If you are unsure of which massage to choose, our "Customized Massage" is the best choice.
If you have had a great deal of tension in your muscles, they may be releasing a by-product called lactic acid. It is the same reason you feel sore post workout....muscle fibers are being released and worked on. We suggest drinking a lot of water to help ease the soreness. When the body (and muscles) are hydrated, lactic acid is able to move out of the body more freely.
We most certainly do! While we require 24 hours notice for couples massage, if you do not see what you would like online, please give us a call. We are typically able to find appointment openings that the online system may have missed.